Completed fictional example: When automation pays off: costs and released capacity
All people, identifiers, amounts, outcomes, and evidence are fictional. This demonstrates a completed record, not a client project or account trial.
Workflow / model owner / period
Accepted-enquiry transfer / Morgan / one month
Case count and estimate source
300; chosen fictional volume
Manual minutes per case
4
Review minutes per automated case and included work
1; routine review and minor corrections
Monthly maintenance hours and included work
3; exceptions and connection maintenance
Chosen hourly value in USD
60; internal modeled value, not promised revenue
Incremental monthly fees in USD
120; illustrative fee, not a vendor plan
Initial cash expense in USD / internal setup hours
1,200 / 0; illustrative paid setup
Actual avoided monthly cash expenses in USD
0; salaries unchanged in this model
Result: manual hours / new hours / capacity / modeled benefit / cash change
20 h / 8 h / 12 h / $600 per month / −$120 per month; capacity recovery 2 months, no cash payback
Downside case and use of released time
60 cases: 0 released hours and −$120 modeled benefit; at the main volume we intend to reduce waiting for replies
Estimates to replace with a trial
All inputs are fictional; a trial should establish time, errors, and costs