Hand over completed work and define the support route
Give the client a usable deliverable, instructions, and a clear support route. The handover record separates completed work from open items.
Open the solution →A problem in a small team’s work
The deliverable is sent, but the client cannot use it.
The link arrived, but the client cannot identify the final version, access it or complete an ordinary task.
Why address it
Work returns as isolated support messages, with no clear record of what blocks use. Complete the handover with recipient access and one basic task.
How big is the problem in your team?
Check the last five handovers for a final version, recipient access, instructions, support owner and open items. Record actual results; a sent link does not establish usability.
This is a recommended measurement approach, not an estimate of an average business loss. We have no verified market benchmark for this specific problem. Your baseline lets you compare the change later.
Choose what needs to change
Start with a verifiable process
Begin with a short handover and a client check. An agent cannot substitute for recipient access confirmation or actual support terms.